Effective Date: 1st Dec, 2023
Your privacy is important to us at Nitrodium, a brand of CloudNeuron Technologies LLP (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your information when you use our hosting services.
1. Information We Collect #
We collect personal and technical information to provide and improve our services.
a. Personal Information #
When you create an account or interact with our services, we may collect:
- Name
- Email address
- Contact number
- Billing and payment information
b. Technical Information #
To optimize service performance, we also collect:
- IP address
- Browser type
- Operating system
- Access logs and activity data on our website and servers
c. Cookies and Tracking Technologies #
We use cookies to enhance your browsing experience. Cookies help remember your preferences and identify user behavior, allowing us to optimize our platform.
2. How We Use Your Information #
Your information is used strictly for purposes related to service provision and customer support. Specifically, we use collected information to:
- Set up and manage your account
- Process transactions and billing
- Provide technical support and respond to inquiries
- Improve service performance through analytics
- Comply with legal requirements and prevent fraudulent activities
3. Data Sharing and Disclosure #
We are committed to protecting your data and only share it when necessary. We may share information:
- With third-party service providers (e.g., payment processors) as required for service delivery.
- For legal compliance, where disclosure is required by law or to protect our rights and safety.
We do not sell or rent your information to any third parties for marketing or advertising purposes.
4. Data Security #
Nitrodium takes data security seriously and employs measures to protect your information, including:
- Data encryption for sensitive information (e.g., SSL for transactions)
- Restricted access to data, with access given only to authorized personnel
- Regular audits and updates to our security protocols
Despite our best efforts, no system is fully secure, and we cannot guarantee absolute security.
5. Data Retention and Deletion #
We retain personal data only as long as necessary to provide services and comply with legal obligations. Upon account cancellation:
- All associated data will be deleted after a 10-day grace period.
- Data cannot be recovered once it is deleted.
If your account is suspended due to non-payment or policy violation, data access and retention are not guaranteed.
6. Your Rights #
We comply with applicable laws that provide users certain rights, including the right to:
- Access: Request a copy of the information we have collected about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to retention policies.
- Restriction: Restrict certain types of processing.
- Objection: Object to certain data processing practices.
To exercise your rights, please contact us at [privacy@nitrodium.com].
7. Children’s Privacy #
Nitrodium’s services are not directed to children under 18. We do not knowingly collect or store information from minors. If we become aware of data collected from minors without parental consent, we will promptly delete it.
8. International Data Transfers #
As a global service provider, your information may be stored or processed outside of your home country. By using our services, you consent to data transfer in compliance with applicable laws.
9. Changes to this Privacy Policy #
We may periodically update this Privacy Policy to reflect changes in our practices or regulatory requirements. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed.
10. Contact Us #
For questions or concerns regarding this Privacy Policy, please reach out to us:
- Email: [privacy@nitrodium.com]
11. Acceptance of Privacy Policy #
By using Nitrodium services, you acknowledge and agree to this Privacy Policy. If you do not agree, please discontinue use of our services.
